Implementing and Controlling a Quality Management System
Quality management is regarded to have 3 main components : QC, quality guarantee and quality improvement and is targeted not only on product quality, but also the techniques of achieving quality. A quality management system gives you the framework you want to observe and raise performance including client satisfaction which is vital for any business. Quality management therefore uses quality guarantee and control of processes. Working to recognised quality management standards can help you to meet client expectancies. Quality management system standards supply a framework for a business to control its processes and activities.
This in turn helps a business improve its potency by providing a best practice model for it to follow.
To meet a quality management system standard you want to line up a system to improve the key processes you use to provide your products and services. The ISO 9000 series is the famous set of standards against which you can measure your quality management system.
Achieving ISO 9001 validation is asound investment for your business, giving you an edge over competitors, as many massive enterprises and public sector organisations only offer rewarding contracts to suppliers with ISO 9001 certification.
Our ISO 9001 Quality Management System template is suitable for any organization regardless of its size. It includes procedures for key requirements of the ISO 9001:2008 standard with details of responsibilities and authorities for each element of the quality management system. One of the most import elements is a quality Policy which is statement of intent from the organization with a dedication to providing aservice to meet customer needs. This is supported by Quality Objectives which are a collection of defined, measureable goals that the organisation has commitment to meeting in order to fulfil purchaser wants. An organisational structure and chain of authority with responsibility of key staff should be documented including responsibilities and authority.
The quality management system should then be supported by fundamental procedures to manipulate those processes that are essential to the effective operation of the business. A Management Review process should describe the techniques that senior management do to observe and the performance of the organisation then take actions to enhance performance. The quality management system paperwork should be controlled and this should be described in a process including the strategy for guaranteeing that important documents are available at their point of use. Records provide evidence of conformity to necessities and control over records strategies should again be documented. Methods for checking the quality management system to assess its effectiveness should be described in an internal audit procedure.
Product that does not meet necessities should be forestalled from delivery to the client so control over non-conforming product is an essential part of the quality management system. This requires
Corrective action procedures which describe the methods for taking action to rectify non-conformances. ISO 9001 also requires a documented preventive action within the quality management system for taking action to rectify potential non-conformances.
The quality management system must describe the strategies applied to ensure purchased goods meet needs and the techniques of manufacture or supply of service which is referred to as product realisation. An organisations performance against customer necessities and company objectives should be monitored and measured ; again the system should be documented.
The last essential document necessities of an ISO 9001 compliant quality management system are the techniques of handling resource to ensure the organization meets wants in an effective demeanour and policy with regards to the necessity standards for infrastructure and work environment.